LIORA Massage & Spa Last Updated: March 23, 2026
LIORA Massage & Spa (“we,” “us,” or “our”) operates the website https://lioramassagespa.com and provides in-studio massage and spa services at our location in Bangkok, Thailand. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the collection and use of information as described in this policy. This policy complies with Thailand’s Personal Data Protection Act (PDPA).
Information We Collect
Information You Provide Directly
When you use our digital check-in system or contact us, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Service preferences
- Any information you voluntarily provide through LINE, WhatsApp, or other messaging platforms
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Approximate geographic location (city/region level)
- Click behavior and scrolling patterns
How We Use Your Information
We use the information we collect for the following purposes:
- To process your check-in and provide our spa services
- To communicate with you regarding appointments and inquiries
- To improve our website, services, and customer experience
- To analyze website traffic and usage patterns
- To measure the effectiveness of our advertising campaigns
- To maintain the security and functionality of our website
Third-Party Services
We use the following third-party services that may collect data when you visit our website:
Google Analytics 4
We use Google Analytics 4 to analyze website traffic and understand how visitors interact with our site. Google Analytics collects information such as pages visited, session duration, and traffic sources. This data is processed in aggregate and is not used to personally identify individual visitors. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.
Google Tag Manager
We use Google Tag Manager to manage tracking scripts on our website. Google Tag Manager itself does not collect personal data but facilitates the deployment of other tracking tools described in this policy.
Google Ads
We use Google Ads to promote our services. Google Ads may use cookies to track conversions and serve relevant advertisements. You can opt out of personalized advertising by visiting Google’s Ad Settings at https://adssettings.google.com.
Google Sign-In
Our digital check-in system offers Google Sign-In as an authentication option. When you sign in with Google, we receive your name and email address from your Google account to streamline the check-in process. We do not access any other information from your Google account. You can revoke access at any time through your Google Account settings at https://myaccount.google.com/permissions.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity may record mouse movements, clicks, and scrolling behavior. Clarity does not collect personally identifiable information and masks sensitive input fields. For more information, see Microsoft’s Privacy Statement at https://privacy.microsoft.com/privacystatement.
Trustindex
We use Trustindex to display customer reviews from Google on our website. Trustindex may set cookies to enable this functionality. For more information, see Trustindex’s Privacy Policy at https://www.trustindex.io/privacy-policy.
Google Maps
Our website embeds Google Maps to help visitors find our location. Google may collect data when the map is loaded. See Google’s Privacy Policy at https://policies.google.com/privacy.
LINE and WhatsApp
Our website contains links to LINE and WhatsApp for booking and communication. When you choose to contact us through these platforms, your interactions are subject to the respective privacy policies of LINE (https://line.me/en/terms/policy) and WhatsApp (https://www.whatsapp.com/legal/privacy-policy).
Cookies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us analyze website usage and improve your experience.
Types of cookies we use:
Essential Cookies: Required for the website to function properly. Analytics Cookies: Used by Google Analytics and Microsoft Clarity to collect anonymous usage data. Advertising Cookies: Used by Google Ads to measure advertising effectiveness and deliver relevant ads.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Data Storage and Security
Personal information collected through our check-in system is stored securely using Google Workspace infrastructure. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information collected through our check-in system for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. You may request deletion of your personal data at any time by contacting us.
Your Rights Under the PDPA
Under Thailand’s Personal Data Protection Act, you have the following rights regarding your personal data:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete personal data.
Right to Deletion: You may request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a portable format.
Right to Object: You may object to the processing of your personal data for certain purposes.
Right to Withdraw Consent: You may withdraw your consent at any time.
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
LIORA Massage & Spa
536 Dadfa Project, Lasalle Road, Bang Na Tai, Bang Na, Bangkok 10260
Phone: 094-983-5692
LINE: @567drsfh
WhatsApp: +66 94-983-5692